Information
You may have a few questions or queries, hopefully we can answer them below for you.
If you don't eat them the day they arrive...
Our chocolates are best stored in a cool, dark and dry space. They are great at room temperature, around 16-20c. We do not recommend refrigeration as this can cause condensation of the chocolate. We recommend consumption within 14 days however some products will be edible for up to 3 months. or more, each item will be individually labelled.
Product Life
Our chocolates are prepared in a home kitchen which handles Peanuts, other nuts, soy, gluten, sesame, sulphites and milk products. Our dark chocolate is suitable for vegans. Whilst we make every effort to avoid cross contamination, if you have a severe allergy to any of the above, then our chocolates may be unsuitable for you.
If you have any specific questions or concerns about allergies, please contact us via email on info@maisonduchocolate.co.uk.
Allergy Advice
Our aim is to be as environmentally friendly as possible. Our boxes are recyclable, our cello bags are made from sustainable wood and the cushion pad is made from glassine faced kraft paper both of which are biodegradable. We proud to announce our trays are now biodegradable too.
The ribbon we use for our boxes is made from recycled bottle tops.
When sending items in the post we may use boxes that we have received items in, however the chocolates inside will have new packaging. If you would prefer we can supply new postal boxes at no extra cost.
Packaging
Free Delivery when you spend £50
Many of our chocolates are made to order, the lead time for any purchase is up to 4 days. We do have a stock of some items so may be able to dispatch items quicker, depending on what you have ordered. For items ready for a quick dispatch, check our our Ready to Go section.
We post using DPD, or Royal Mail. During the summer, we only post Next Day delivery and will package your items in a heat protective bag and include an icepack to maintain a cool temperature should the weather warrant this.
Please contact us if you need to receive your order by a specific date.
You will receive a confirmation once your order has been dispatched.
We offer a free local delivery or collection option within roughly 5 miles of Waltham Chase, if you are just outside this area we may be able to deliver, please ask before sending your order. Where possible we may ask to group deliveries together to reduce environmental impact.
